07Withdrawal and cancellation

Use it if you bought something remotely (on the web, by e-mail or by WhatsApp) and changed your mind within 10 calendar days. It applies to the first payment of a plan, to a credit pack and to the build of your store.

• The deadline is 10 calendar days from when you bought. If the last day is not a business day, it moves to the next business day (art. 1110 of the Civil and Commercial Code).
• Withdrawing costs you nothing (art. 1115 of the Civil and Commercial Code).
• First payment of a plan: we refund everything.
• Credit pack: we refund the price of the credits you did not use. What was already generated stays with you (art. 1116, item b, of the Civil and Commercial Code).
• Build: we refund everything. If you buy for your business and asked us to start before day 11, we deduct the work already done, itemized (service conditions).
• We refund the money through the same method you paid with, without delay and within 10 business days at most.

Use it to cancel your dashboard plan. We do not ask for a reason, and we do not charge a notice period or a month in advance (arts. 10 ter and 10 quáter of Ley 24.240).

• Monthly plan: it runs until the end of the month you paid for, and you are not charged again.
• Annual plan: we refund the full months that have not started yet, at the monthly price of the annual plan.
• Your data stays in your accounts, in your business's name.

• When you send the form, you see a request code. It also goes in the e-mail.
• Within 24 hours we confirm that code by e-mail (Disposición SSDCyLC 954/2025, the national rule on the withdrawal and cancellation buttons).
• If it is a cancellation, within 72 hours we send you the proof of cancellation (art. 10 ter of Ley 24.240).
• To protect your account, we may ask you to confirm the request from the e-mail address you used to buy (Disposición DNDCyAC 3/2026, which lets providers verify the identity of whoever uses the buttons). It is only so that nobody cancels your plan without your permission.

Send an e-mail to legal@bottaristudio.com with this text. It works for both requests:

To: Bottari Studio, legal@bottaristudio.com

I request [the withdrawal / the cancellation] of:
[the dashboard plan / the credit pack / the build of my store]

Bought on: [date]
Full name: [your name]
Business: [name of the business]
E-mail I used to buy: [your e-mail]

Today's date: [date]

Write to us at legal@bottaristudio.com. If you are a consumer and we did not solve it, you can file a free complaint at the Ventanilla Federal Única de Reclamos de Defensa del Consumidor (the national consumer complaints desk) or at the consumer protection office of your province or your municipality.